Refund & Cancellation Policy

1. Mailbox and virtual-mailbox plans

• Annual plans are paid in full at signup and are non-refundable once your mailbox is set up.
• Month-to-month plans can be cancelled with 30 days’ notice, given by email or in person at the store. Fees already billed for the current period are not prorated.
• The $25 mail-forwarding deposit is refundable when you close the forwarding service and any postage or handling you owe has been settled.
• If we cannot provide the mailbox you paid for (for example, the plan or box size is unavailable, or we decline your application because it does not meet USPS CMRA requirements), we will refund what you paid for that service.

2. Printing orders

Print orders are made to your files and specifications, so we generally cannot refund or accept returns of finished work once production has started.

If we make an error, the product is damaged or defective, or it does not match your approved proof or order, tell us within 7 days of pickup or delivery and we will reprint it or refund the affected item, at your choice where practical. Problems caused by the file you supplied (low resolution, wrong size, spelling, colors that differ between screen and print) are not covered unless we approved a proof containing the problem.

Orders that have not started production can be cancelled for a full refund. Where a payment was never completed, no charge is taken.

3. Notary appointments

Mobile-notary appointments require a $25 deposit, which is applied to your final bill. The deposit is fully refundable if you cancel or reschedule at least 24 hours before the appointment, and always when we cancel. Late cancellations and no-shows normally forfeit the deposit.

State-regulated notarial fees are set by California law. If we cannot complete a notarization (for example, because the signer has no acceptable identification or the document is not eligible), we will not charge the notarial fee for the act we did not perform.

4. Shipping and packing

Postage and carrier charges are paid to the carrier (FedEx, UPS, USPS, DHL, or others) and are subject to that carrier’s own refund and claims rules. If a shipment is unused or a carrier guarantee applies, we will help you file the request and pass on any refund the carrier grants.

Packing and handling fees are refundable if we have not yet packed or shipped the item. For lost or damaged packages, contact us promptly with your tracking number. Claims are decided by the carrier or insurer under the coverage that was purchased.

5. Other retail products and services

Unopened, unused retail items in original condition can be returned with a receipt within 14 days for a refund to the original payment method. Custom, opened, or personalized items and services already performed are not eligible unless defective.

6. How to request a refund

Email paso@weshipstore.com or visit the store with your order or receipt number. We will confirm in writing and normally issue approved refunds within 10 business days to the original payment method. Your bank or card issuer may take additional time to post it.

7. Your legal rights

Nothing in this policy limits any right you have under California or federal law, including rights that apply if goods or services are defective or misrepresented.